Terms and Conditions

Overview

Welcome to www.lelero.it !

These Terms and Conditions govern the purchase of products through our site. By using our website, you accept these terms in full.

This website is operated by Rosalba Gagliardi. When using the site, the terms "we", "us" and "our" refer to Rosalba Gagliardi. We offer this website, along with all information, tools and services available on it, conditioned upon your acceptance of all terms, conditions, policies and notices contained herein.


Section 1 - Online Store Terms

By accepting these Terms and Conditions, you represent that you have the legal capacity and are the age of majority in your state or province of residence, or that you have obtained the consent of any of your minor dependents to use the website.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your country, including, but not limited to, copyright laws. You may not use our products to counterfeit or disseminate false or misleading information. You must also not transmit any viruses, worms or destructive code.
Violation of these Terms and Conditions will result in immediate termination of your Services.


Section 2 - Products

The products sold on our site comply with Regulation (EC) No. 1223/2009 of the European Parliament and of the Council, relating to cosmetic products. Their use is subject to current regulations on safety and hygiene.
Some products may be available exclusively online through our site and may have limited quantities. Such products are subject to return or exchange only according to our Refund Policy .
We have made every effort to accurately represent the colors, textures and images of the products, but we cannot guarantee that the colors displayed on your device will be accurate as they depend on your screen settings.
We encourage you to carefully read the full list of ingredients on the products before purchasing and to perform an allergy test on a small area of ​​your skin.
Storage : Store products according to the instructions on the packaging and in environments free from extreme temperatures, direct sunlight or excessive humidity.
Results : Product descriptions are not promises of guaranteed results, as results may vary depending on individual skin characteristics and product usage.
Availability : Products are subject to availability. If out of stock, we reserve the right to cancel your order and issue a full refund.
Changes : We reserve the right to change product prices and to discontinue production or sale of a product without notice.


Section 3 - Accuracy of Billing and Account Information

We reserve the right to refuse any order placed. We may limit or cancel orders placed by the same customer account, credit card, or shipping/billing address.
It is your responsibility to provide accurate and complete purchase information and to promptly update your account information (email address, credit card information, etc.) to complete your transactions and to be contacted as needed.

Section 4 - Prohibited Uses
You may not use the website or its contents to:

(a) sell or distribute counterfeit or non-safety compliant cosmetics;

(b) submit false or misleading information about products, including deceptive reviews.

Section 5 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee that the use of our site and our products will be uninterrupted, timely, secure or error-free. The results of using cosmetics may vary depending on the individual characteristics of the skin.

Allergic Reactions : We are not responsible for any allergic reactions, unless they result from product defects. We encourage you to carefully read the ingredients and do an allergy test before use.

Improper use : We are not responsible for damage resulting from improper use of the products. Always follow the instructions for use on the product label.

Indirect Damages : We will not be liable for any indirect, consequential, or incidental damages, including, but not limited to, loss of profits, revenue, business opportunity, or data, arising out of the use of or inability to use our products.


Section 6 - General Advice Disclaimer
The information provided on the website is for informational purposes only and is not a substitute for the advice of a physician or dermatologist. For any medical condition or adverse reaction, we encourage you to consult a qualified professional.


SECTION 7 - Indemnity
You agree to indemnify Rosalba Gagliardi and her representatives from any claim, loss or damage arising from your violation of these Terms and Conditions or your improper use of the Site or our products.


SECTION 8 - Purchases and payments
Prices : Prices are in Euros (€) and include VAT.

Payments : We accept major credit cards and PayPal.

Orders : After placing an order, you will receive a confirmation via email.


SECTION 9 - Shipping and Deliveries
Link to the information on Shipping and Delivery Costs.


SECTION 10 - RIGHT OF WITHDRAWAL, WARRANTY AND RETURNS

Right of Withdrawal
You have the right to withdraw from the contract within 14 days of receiving the products, without giving any reason. To exercise the right of withdrawal, send an explicit declaration to: info@lelero.it.

Return of Products
Once you have exercised your right of withdrawal, the products must be returned within 14 days of our confirmation of your request. The products must be:

  • Intact, unused and unopened.
  • Returned in their original packaging, complete with all accessories and packaging materials.
    Please see our [Returns and Refunds Policy] for details on how to return and refund times.

Product Warranty
All Le Lerò products are covered by a 24-month legal guarantee for any lack of conformity, as required by the Consumer Code (Legislative Decree 206/2005). However, the guarantee is valid only under the following conditions:

  1. Correct storage : Products must be stored as indicated on the label, avoiding exposure to heat, humidity or direct sunlight, which could compromise their quality.
  2. Respect for PAO and expiry date : The guarantee does not apply if the products are used beyond the expiry date or the PAO (Period After Opening), indicated by the open jar symbol (e.g. "6M" for 6 months after opening).
  1. Exclusion for improper use : Defects or problems resulting from use that does not comply with the instructions provided with the product are not covered by the warranty.
  1. Pre-existing defects of conformity : To benefit from the guarantee, it is necessary to demonstrate that the defect of conformity was present at the time of purchase.

In case of warranty claim, send a report to info@lelero.it attaching a detailed description of the problem, proof of purchase and photos of the product.

Returns for Defective or Non-Conforming Products
If you receive a defective or non-compliant product, please contact our customer service at info@lelero.it within 14 days of receiving the product. Instructions for return or replacement will follow.

Changes to the Terms
We reserve the right to change the Terms and Conditions at any time. Changes will be posted on this page and will be effective immediately. We encourage you to check this section regularly.



SECTION 11 - PRIVACY
Your personal data will be processed in compliance with EU Regulation 2016/679 (GDPR). See our Privacy Policy for more details.


SECTION 12 - MAJEURE FORCE
We will not be liable for delays or failures to perform due to force majeure, such as natural disasters, strikes, wars, etc.


Section 13 - Intellectual Property

All content on the website, including texts, images, logos, are the property of Rosalba Gagliardi and are protected by law. Any copying, distribution or other unauthorized use is prohibited. Any violation of these rights may result in legal action.


SECTION 14 - GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by Italian law. In the event of disputes, the competent court is that of Como, unless the dispute is resolved through conciliation or arbitration.


Cernobbio, January 25, 2025